THE PROBLEM
Nokia’s strategy team needed a repeatable way to surface tacit knowledge and align cross-functional groups on complex platform decisions without booking an external facilitator every time.
THE APPROACH
A tailored 6-day facilitator certification path: methodology, hands-on facilitation practice, and coached delivery of real Nokia strategy questions. Not a generic course — the questions the team actually faced were the training material.
THE RESULT
Certified internal facilitators. Six-month follow-up showed the team running its own sessions and, notably, formulating its own strategic questions rather than only executing sessions others had scoped.
WHAT I LEARNED
When a client learns to write the question, not just answer it, the consulting relationship graduates. That is the outcome to design for.
NUMBERS
8
Certified facilitators
HEADLINE OUTCOME
Nokia team certified; internal LSP sessions continued without external facilitators; team formulated its own strategic questions.
NEXT CASE